Type of Vehicle
It is the customer's responsibility to ensure that they order the correct type of vehicle when booking their 'Airport Transfer' in order to carry the right number of passengers and amount of luggage. We reserve the right to send you an upgraded vehicle than the one originally chosen by you if it is unavailable at that time.
Prices
Prices quoted are calculated taking into account the distance, time and the number of passengers travelling in a particular journey. Please note that additional charge will apply to extra services provided such as 'Meet and Greet', additional pick ups and drop offs etc.
Phone Bookings
When you book an 'Airport Transfer' over the phone, our team ensures that accuracy is maintained. It is the customer's responsibility to ensure that the information being passed on to us is not inaccurate or incorrect. We will not be held responsible for any incorrect information provided by a third party either.
Booking Confirmations
When you book an 'Airport Transfer' online or over the phone, you will receive a confirmation e-mail which will have all the details that you have provided us with regards to your journey. It is your responsibility to check that the information received by us is correct. Once we have assigned a driver for your journey, you will receive another email which will contain the driver's phone number. Please print the page.
Payments
Payments can be made by the following methods:
All major debit and credit cards accepted. No cheques and cash please.
Please note that for all bookings made by debit/card card there will be an additional charge if applicable. In order to prevent fraud, any bookings made by debit/credit card are subject to verification and therefore the customer may be asked to provide a proof of valid ID along with the card used to make that booking.
Waiting Time Charges
For pick ups from all the airports, we do not charge for the 1st hour from the landing time. Any further waiting time will be charged at £20 per hour pro rata irrespective of any reason.
For pick ups from home, hotels, offices and any other venues, we do not charge for the first 5 minutes from the actual booking time. Any further waiting time will be charged at £20 per hour pro rata irrespective of any reason from the very first minute and not the 6th minute.
Flight delays are exempt from these charges. We will refund you for the time you waited at the airport (in arrivals hall) if our driver is late for the pickup. This doesn’t include any unforeseen circumstances such as really bad weather, road closures, strikes or any similar activities where our driver is not in a position to reach.
Additional Passengers and Luggage
Additional passengers and luggages may be added with the permission of Jewels Airport Transfers' controller provided it doesn't exceed the capacity of the vehicle.
Additional Drop offs and Pick ups
Additional drop offs and pickups will be charged on the per mile basis or at a minimum fee of £5 whichever is greater.
Cancellation policy
All the bookings can be cancelled free of charge with a minimum of 24 hours’ notice. However, there will be a £10 or 10% (whichever is greater) admin fee charged. Any cancellations made within 24 hours of the pickup time will not be refunded.
All the cancellations must be notified to London Airports through e-mail --------- or over the phone at 00 44 (0) 203 744 1444.
Re-booking Policy
Customers can re-book their journey via phone, email or on the website. You will receive the confirmation e-mail for your booking straight away. By law, the drivers are not permitted to take any bookings directly and therefore all the bookings must be made through the mediums mentioned above.
Amendment Policy
Customer can amend their bookings via phone, e-mail or on the website if the booking was originally made on the website. (Please note that the website requires a minimum of 12 hours’ notice period to accept any amendments and the customer has to be registered on it). We strongly recommend you to make any amendments over the phone or via e-mail. You will receive a confirmation e-mail with the amended details. No amendments must be made with the driver directly in any case.
Hygiene Policy
The passenger or customer will be held responsible for the entire valet charge if the vehicle's hygiene is not maintained, which poses a potential health risk. Please ensure that the vehicle is kept clean and tidy to avoid any additional charges.
Missed flights
Contact us as soon as possible on +44 (0) 203 744 1444. We will arrange your transfer for a new date/time free of charge as long as the driver has not been dispatched. If you fail to inform us, this will result in no refund.
Toll Charges
The 'Quote Me' feature online or any bookings made over the phone do not include any Toll charges. Therefore wherever applicable, the driver will ask the passenger for money or the customer can choose to pay by credit/debit card as per his convenience.
No Show
No show means if a passenger fails to meet the driver on the pickup time and fails to make a contact with the driver or the customer support team. This includes bookings from home, offices, hotels or any other private address.
In case of pick up from an airport, if the passenger fails to meet the driver within an hour and a half of flight landing time and doesn't make any contact either with the driver or the customer support team in order to update us on the status of their flight, it will be considered as No show. However, if the passenger is late but manages to make a contact, normal waiting time charges will apply.
Also, any bookings made for wrong date and/or time will be considered as No show.
Please note that in an event of No show, any bookings paid by credit/debit card will not be refunded.
Routes
The driver is entitled to choose a route to a destination which he thinks is most suitable, taking the facts like traffic, diversions, time, road closures etc into consideration.
Private Flight Airport Pickups
For all private flights pickups from the airports, driver will go at the time booked by the customer only and any further delays will be chargeable.
Liabilities
London Airports will accept no liability for any missed flights, severe traffic delays, road closures, accidents, breakdowns, extreme weather conditions or any circumstances that were unforeseen. Please allow sufficient time to reach your destination. The company will not be held responsible if the passengers do not wait for their driver and arrange an alternative transport. No refund will be given in this case. The customers are responsible for giving us their Pick up location 'IN THE UK'. London Airports uses its own vehicles but may use third party companies too.
Surcharges
There will be 50% surcharge on 25th, 26th, 31st December and 1st January. In an event of natural calamity such as flood, landslide, snow or other extreme weather conditions, the amount of surcharge will be notified to you during the booking process.
Driver unable to turn up
In exceptional circumstances such as car breakdown or accidents etc, if the driver is unable to turn up at the pickup location then we will try our best to arrange another vehicle for you. However, this cannot be guaranteed due to the circumstances and we will issue the full refund for your booking.
Terms and Conditions for all Corporate Account Customers.
1. General
1.1 The terms and conditions set out herein shall apply between the Company and the party whose name and address is set out in the Account Application Form (“the Customer”) and shall apply to the provision of any and all carriage undertaken by the Company for the Customer during the continuance of this Agreement and any and all other terms, warranties and/or conditions implied by statute and/or common law and hereby expressly excluded to the fullest extent permitted by law.
2. Charges
2.1 The charges payable by the Customer for the Services shall be at the rate specified in the Company’s schedule of charges as in force.
3. Alterations to the Terms and Conditions
3.1 The Company reserves the right to alter or vary these terms and conditions at its absolute discretion upon giving reasonable notice to the Customer and without prejudice to the generality or the aforesaid the Company reserves the right to change the Journey Charges. No representations made or variations in or additions to these terms and conditions or warranty given by any person acting or purporting to act on behalf of the Company shall have any force or effect whatsoever unless confirmed in writing by an authorised officer of the Company.
4. Payment for Services
4.1 It is a condition of this agreement that invoices shall be paid in full within 21 days of issue thereof. Should any invoice not be paid within 21 days any outstanding invoices shall immediately become due and payable.
4.2 Without prejudice to the Company’s rights hereunder all monies due to the company in respect of provision of the Services which are not paid by the due date for payment shall bear interest on the balance of such monies due from time to time at the rate of 3% per month until payment is received by the Company in respect thereof.
4.3 The Customer shall not be entitled for any reason to withhold payment of monies due to the Company and in particular shall not be entitled to do so in circumstances where the Customer is in dispute with the Company and/or claims money or compensation from the Company in respect of the Services.
5. Invoice Limit
5.1 At any time of opening the Customer’s account with the Company, the Company may set a limit on the total amount which may be outstanding as unpaid on such account at any one time. The company may in its discretion refuse to provide the Services in the event of this limit being exceeded.
6. Security Corporate Account Number
6.1 The customer will be issued with a security corporate account number which must be quoted on all bookings. Notwithstanding the aforesaid, the Company does not accept any responsibility whatsoever when security corporate account numbers are used by unauthorised personnel and/or for unauthorised purposes.
7. Insurance
7.1 The Company does not have insurance for goods or property (of whatsoever nature) in transit (in transit for other purposes of this clause being from the time the goods or property are collected by the Company up to and including delivery thereof), and the Customer is advised to effect such insurance as the Customer deems necessary for the carriage of goods and/or property by the Company.
8. Limitations and Exclusions
8.1 The Company shall not undertake the carriage or delivery of:-
8.1.1 Money or securities (whether cash, cheques, bankers drafts, bonds, share certificates or in any other form), antiques, precious metals, furs, or jewellery (in any form whatsoever) of whatever amount or value.
8.1.2 Any goods or property (of whatsoever nature) of an intrinsic value of more than £100
8.1.3 Any goods or property of a hazardous, dangerous, inflammable, explosive or noxious nature, or are illegal to possess under existing English Law, and/or
8.1.4 Any goods or property (of whatsoever nature) which may deteriorate in transit. UNLESS the Customer has prior to the commencement of the Service in respect of such goods or property expressly notified the Company as to the nature and value of the same and a Director of the Company has expressly agreed in writing that the Company shall carry and deliver the same on such terms and conditions as the Company may reasonably require AND in the event that the Company undertakes the Service in respect of such goods or property without first having expressly agreed to do so as aforesaid, the Company shall have no liability whatsoever for loss or damage to the same however arising.
8.2 The Company shall be entitled to destroy or dispose of goods or property referred to in clauses 8.1.3 and 8.1.4 in such manner as the Company thinks fit if in the Company’s opinion it is proper to do so and the Company shall account to the Customer for money it receives (if any) on such destruction or disposal in excess of the costs incurred by the Company in so disposing of or destroying the goods or property.
8.3 Without prejudice to the provisions of clause 8.1 the Company shall not in any event be liable directly or indirectly for:-
8.3.1 Consequential loss (whether for loss or profit or otherwise) and/or
8.3.2 Loss, damage and/or breakage to china, glass ceramics or other breakables whether arising from the acts, omissions or negligence of the Company and/or its employees and/or agents or arising otherwise howsoever.
8.4 Without prejudice to the generality of clauses 8.1 and 8.3 in particular the Company shall not be liable for any loss and/or damage arising directly or indirectly from:-
8.4.1 Breakdown, accident, adverse weather conditions.
8.4.2 Any act or omission on the part of the Customer.
8.4.3 Any clause, act or circumstance beyond the control of the Company (including, without limitation, any strike, (official or not) lock-out or other form of industrial action or labour dispute, governmental regulations, legal restrictions, embargoes, fire, flood, Act of God, any consequence of riot, war, invasion, act of foreign enemy, hostilities (whether war be declared or not) civil war, acts of terrorism, rebellion, military or usurped power, confiscation, requisition or destruction of or damage to property by or upon the order of or in the name of any Government or public local authority.)
8.4.4 Inadequate or inappropriate packaging of goods, or incorrect or inadequate labelling or instructions received from the customer and/or
8.4.5 The Company being prevented or hindered from delivering the goods or property
8.5 Without prejudice to the generality and effect of the foregoing provisions of this clause 8 the liability of the Company for each delivery or courier service undertaken by the Company howsoever arising and whether direct or indirect and including but not limited to liability arising from the acts, omissions or negligence of the Company and/or its employees and/or agents or arising otherwise howsoever shall in any event be limited to the lesser of:-
8.5.1 £150 or
8.5.2 The intrinsic value of the goods or property comprised in such delivery
8.6 The provision of clauses 8.3, 8.4, 8.5 and 10.1 apply to liability for loss or damage to goods or property and do not apply to liability for death or personal injury.
9. Delivery
9.1 The Company shall use reasonable endeavours to deliver the Customer and the Customer’s goods or property on time, however time for delivery shall not in any event be of the essence and the Company makes no warranty that the Customer or Customer’s goods or property shall be delivered within the Customers stipulated time period (if any) and/or within any time period stated by the Company unless expressly agreed in writing by a Director of a Company.
9.2 In the event that the Company is unable for whatever reason to deliver the Customer or the Customer’s goods or property then the Company reserves the right to charge the Customer for any and all costs and expenses incurred in doing so and/or for any costs or storage of the goods or property.
10. Claims
10.1 Without prejudice to the foregoing provisions of this Agreement the Company shall not in any event be liable for any loss and/or damage howsoever arising including but not limited to liability arising from the acts, omissions or negligence of the Company and/or its employees and/or agents and arising otherwise howsoever unless the Customer has notified the Company (with reasonable particularity) as to the nature and extent of such loss or damage within 15 working days of the date upon which the same occurred.
11. Lien
11.1 Without prejudice to the Company’s rights hereunder or arising otherwise howsoever, the Company reserves the right to exercise a lien over the Customer’s goods and/or property pending payment in full or outstanding invoices.
12. Termination
12.1 This Agreement may be terminated by either party by one months’ notice in writing to the other.
12.2 In the event of the Customer being in breach of any of the terms and/or conditions of this Agreement the Company shall have the right (without prejudice to any other rights it may have) to terminate this Agreement or suspend provision of the Services, or suspend the Customer’s account facility, forthwith and without notice.
13. Resolution of Disputes and Governing Law
13.1 The parties here to submit to the exclusive jurisdiction of the Courts of England and Wales.
14. ENTIRE AGREEMENT
14.1 This Agreement contains all the terms agreed by the parties regarding the subject matter hereof and supersedes any prior agreements, understandings or arrangements between them, whether oral or in writing, and no representation undertaking or promise shall be taken to have been given or be implied from anything said or written prior to this Agreement except as expressly set out in this Agreement.
15. Notices
15.1 Any notice to be given by any party to the other under this Agreement shall be sufficiently served if left at, or sent by prepaid registered post or recorded delivery service or telefax or telex to the party to be served at. Its address as set out in this Agreement or such other address as it may notify for such purpose and shall be deemed to have been served when so left or sent by telefax or telex or in the case of posting 24 hours after the same was posted. In proving service by post it shall only be necessary to prove that the communication was contained in an envelope which was duly posted in accordance with this clause.
16. Waiver
16.1 No forbearance, indulgence or failure by the Company to enforce or to exercise, at any time or for any period of time, any term of or any right arising pursuant to this Agreement shall constitute, and shall not be construed as, a waiver of such term or right and shall in no way affect the Company’s right later to enforce or exercise it.
17. Credit and Debit Card Booking Fee & Additional Charges
The price provided to the Customer at the time of booking is based on the journey specified (Original Journey) by the Customer at the time of booking and such price will also include a booking fee and VAT in the event that a Customer intends to pay by credit or debit card. The Company reserves the right to charge the Customer for any additional costs which may be incurred by the Company as a result of any variation or deviation from the Original Journey specified at the time of booking.
Such additional charges will be applied, based on the Company's current charging scale which can be made available to the Customer on request, at the sole discretion of the Company, in the event of any variations or deviations from the Original Journey, which shall include, without limitation, the forms of variation or deviation set out below.
The Customer will be responsible for the conduct of all passenger(s) and shall pay for any loss and/or damage caused by the such passenger(s) to the vehicle or any other property of the Company, including but not limited to cleaning costs following any spillage or soiling of the vehicle.
If the booking is cancelled upon arrival of the vehicle to collect the Customer of any passenger(s) a cancellation fee will be payable by the Customer to the Company. Any cancellation fee is based on the Company’s current cancellation charge rate, which is available on request.
The Customer and any passenger(s) and any luggage or personal items shall be ready for collection at the time stipulated by the Customer when the booking is made. The Company will allow 5 minutes for waiting or loading, when picking up the Customer and passenger(s). In the event that all Customers have not boarded the vehicle within 5 minutes the Company reserves the right to charge the Customer for the total loading/waiting time (for the avoidance of doubt, including the first 5 minutes).
In relation to collections from airports the Company will allow 60 minutes waiting/loading (starting from the last estimated arrival time known). Thereafter the Company reserves the right to charge the Customer for the waiting/loading time after the 60 minutes. All car parking fees will also be chargeable to the Customer for collections from airports, seaports or international and domestic train terminals.
In the event that the Customer requires the Company during the course of the Original Journey to make any alternative pick up(s) or collection(s)of passenger(s) or goods from other locations during the course of the Original Journey or drop off any passenger(s) at other locations other than specified in the Original Journey or to take any variation for the Original Journey route specified at the time of booking, additional charges may be applied by the Company, at its then current charge rate, which is available on request.
In the event that the Customer requires more than 4 passengers to travel in a vehicle and has not specified this at the time of booking of the Original Journey additional charges may be levied by the Company, at its then standard charge rates, which are available on request for the provision of a larger vehicle or the carriage of additional passengers in excess of 4.
This list is a non-exhaustive list of the items which may be charged to the Customer in addition to the original price quoted at the time of the booking of the Original Journey. The Company reserves the right to levy additional charges for other items or variations not specified above which were not specified by the Customer at the time of booking.
